Senior Investigator New Zealand Customs Service, Te Mana Ārai o Aotearoa - Wellington

Closing Date: July 6, 2021

Interested in joining the investigations team that contributes to disrupting and dismantling transnational organised crime groups involved in drug trafficking?


Our Customs Investigators are at the heart of preventing drugs from reaching our communities and putting a stop to the harm they cause to New Zealand. We’re looking for someone with leadership skills to join our Wellington based Investigations team.


Mō tēnei tūranga mahi  I About the role…

We’ve got a great opportunity available as a Senior Customs Officer Grade 2. You’ll investigate serious border related offences involving the importation and exportation of controlled drugs. At times, you may support other Investigations teams in investigating other offences (e.g., relating to revenue fraud or objectionable material, particularly material relating to child exploitation).  We’re looking for someone who cares about their team, who are approachable, supportive and willing to help. You will be a coach and mentor to your colleagues, so an interest in the development of others is important, and you will also be expected lead certain operational activities.


The salary range for this role is $69,962 – $89,553 plus an annual allowance of $14,271 for working unpredictable hours. Mid-point or competent for the range is $81,134 plus the allowance.


Ko wai koe I About you…

You will ideally have a law enforcement background with experience in operational activity. You will be methodical and dedicated to working to a high standard, and with the utmost care. Levelheadedness and sound judgement are important – you’ll use these to handle sensitive information and situations well, and stay calm and composed in challenging situations. You will be a lateral thinker, able to consider the many complexities of investigations, and be a problem solver with excellent decision making skills. You will be out in the field and working in diverse environments, and at times working unpredictable hours (such as long hours, weekends and public holidays, and travelling at short notice).


What you’ll be doing…

You will be responsible for a full range of investigative activities, including:

  • Planning and leading operational activity
  • Coaching and mentoring team members
  • Undertaking inquiries, interviews, and arresting offenders
  • Managing evidence and preparing files to an evidential standard
  • Applying for and executing search warrants
  • Preparing prosecution files and giving evidence in court – being a confident public speaker is important for this role
  • Working out in the field and in diverse environments, and at times working unpredictable hours (such as long hours, weekends and public holidays, and travelling at short notice)


What’s involved…

As part of the recruitment process, you will need to pass a medical test and the NZ Police Physical Competency Test (PCT).  The PCT is a timed obstacle course, requiring you to do a variety of tasks from climbing a wall, to dragging a weight, to jumping through a window.


You will need to obtain Confidential level national security clearance. In order to obtain this clearance you need to be a New Zealand Citizen or New Zealand Permanent Resident who has resided continuously in New Zealand for the last 5 years and resides in NZ at time of application;


OR a New Zealand Citizen or New Zealand Permanent Resident who has resided in New Zealand for the last 5 years and resides in NZ at time of application, but may have been absent from New Zealand for periods of six or more months within the past 5 years, preferably in one or more of the following countries: *either Australia, Canada, UK or the USA. Small periods (3 months or less) of absence from New Zealand over the 5 years may still be acceptable however you must be able to provide police certificates for time spent in other countries*.


You must have a background history that is verifiable and can be assessed as appropriate by the New Zealand Security Intelligence Service towards a recommendation of suitability for security clearance at a higher level. Already having Confidential clearance is a benefit, but not a requirement.


Due to the nature of Customs work you must have a clear Police record.  Successful applicants are also required to pass a medical assessment and drug test and must hold a full NZ Drivers’ licence.


Mahi ki te Mana Ārai o Aotearoa I Working at Customs

Our people get on-the-job training, formal courses and leadership programmes, and the chance to move across diverse roles. We foster an inclusive and supportive team environment with vibrant social and cultural groups. We also support flexible working – talk to us about how we can help you achieve your flexible working goals, within our operational requirements.  Our people get discounted health insurance, free on-site gyms (in some locations) and three days of service holidays in addition to four weeks of annual leave. Apply now


Me pehea te whakauru I How to apply…

Please apply online.  Please submit a cover letter which outlines your suitability and motivation for this role. You will be asked to outline your skills and experience and specific competency questions are asked in our online process. It’s best to set aside some time when you won’t be interrupted.


If shortlisted, you will be asked to complete online psychometric testing as part of the process and be invited to attend an Assessment Centre.


If you have any queries, please contact


Applications close on Tuesday 6th July 2021 at 5pm.


New Zealand Customs Service | Te Mana Ārai o Aotearoa is a member of Diversity Works New Zealand and is committed to developing a diverse workforce and an inclusive workplace.  We provide equal employment opportunities and welcome applications from everyone who can meet the requirements of the role. We also support flexible working arrangements.

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